Terms of Service

1. This agreement

These Terms of Service (the “Terms”) govern your access to and use of the playboox.com website, the PlaymakerAI platform, and any related products, documentation and services provided by Playboox (together, the “Services”).

By accessing the Services, creating an account, or entering into an order form or written agreement that references these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

If you do not agree to these Terms, do not use the Services.

2. Orders and the order of precedence

Enterprise access to PlaymakerAI is provided under a separate written agreement or order form between you and Playboox. That agreement sets out your subscription scope, term, fees, service levels and any negotiated terms.

Where a signed agreement or order form conflicts with these Terms, the signed document controls for the subject matter it addresses. These Terms govern everything it does not.

Use of the public website is governed by these Terms alone.

3. Accounts and access

You are responsible for maintaining the confidentiality of account credentials, for all activity that occurs under your accounts, and for ensuring your authorised users comply with these Terms.

You must notify Playboox promptly of any suspected unauthorised access or use. Playboox may suspend access where it reasonably believes doing so is necessary to protect the Services, other customers, or your own data.

4. Acceptable use

You agree not to:

• use the Services in violation of applicable law or third-party rights;
• upload content you do not have the right to provide, or that contains malicious code;
• attempt to gain unauthorised access to the Services or related systems;
• probe, scan, or test the vulnerability of the Services without written authorisation;
• reverse engineer, decompile, or attempt to derive source code, except where that restriction is prohibited by law;
• resell, sublicense, or make the Services available to third parties outside your organisation unless expressly permitted;
• use the Services to build a competing product or to benchmark for public disclosure without written consent.

5. Your data

You retain all right, title and interest in the data, documents, recordings, CRM records and other materials you or your authorised users submit to the Services (“Customer Data”). Playboox claims no ownership of Customer Data.

You grant Playboox a limited licence to host, process, transmit and display Customer Data solely to provide, secure and support the Services, and as otherwise instructed by you.

You are responsible for ensuring you have the necessary rights and lawful basis to provide Customer Data, including any call recordings, transcripts or personal data relating to your employees or prospects. Our handling of personal data is described in the Privacy Policy.

6. AI-generated output and human review

The Services use artificial intelligence to generate research summaries, discovery guidance, business cases, financial models, presentation content, deal assessments and recommended actions (“Output”).

Output is decision support, not professional advice. It may be incomplete, out of date, or incorrect, and financial figures produced by the Services are estimates based on assumptions you and your organisation supply or approve. Output does not constitute financial, legal, tax, accounting or investment advice.

The Services are designed so that buyer-facing artifacts and communications require review and approval by a human user before use. You are responsible for reviewing Output before relying on it, sharing it externally, or presenting it to a customer or prospect.

As between the parties, you own the Output generated from your Customer Data, subject to Playboox’s rights in the Services themselves. Output may not be unique; the Services may generate similar output for other customers.

7. Intellectual property

Playboox and its licensors retain all right, title and interest in the Services, including the PlaymakerAI platform, its underlying models, software, methodologies, frameworks, templates, documentation and all improvements to them. No rights are granted except those expressly stated in these Terms or a signed agreement.

“Playboox”, “PlaymakerAI” and associated logos are marks of Playboox. Third-party names and marks referenced on this site belong to their respective owners and are used for identification only; their use does not imply endorsement or partnership unless stated.

8. Feedback

If you provide suggestions, enhancement requests or other feedback about the Services, Playboox may use it without restriction or obligation to you. Feedback is provided voluntarily and is not confidential.

9. Third-party services

The Services may integrate with third-party systems you choose to connect, such as CRM, conversation intelligence, email, calendar and messaging platforms. Those services are governed by their own terms and privacy practices.

Playboox is not responsible for third-party services, their availability, or how they handle data once it leaves the Services at your direction. Enabling an integration authorises Playboox to exchange data with it on your behalf.

10. Fees

Fees, billing frequency, payment terms and any renewal or price-change mechanics are set out in your order form or signed agreement. Unless that document states otherwise, fees are non-refundable and are exclusive of taxes, which are your responsibility.

11. Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will protect that information with at least the care it uses for its own confidential information, and will use it only to perform under these Terms.

These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party without restriction. Disclosure required by law is permitted with reasonable notice where legally allowed.

12. Disclaimers

Except as expressly stated in a signed agreement, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, Playboox disclaims all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement.

Playboox does not warrant that the Services will be uninterrupted or error-free, that Output will be accurate or complete, or that use of the Services will result in any particular sales, revenue, pipeline or business outcome.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost pipeline or lost data, arising out of or relating to the Services, even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to these Terms is limited to the amount set out in your signed agreement or order form. Where no such agreement exists, and for use of the public website, that liability is limited to one hundred US dollars (US$100).

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Term, suspension and termination

These Terms apply for as long as you access the Services. Subscription term and termination rights for paid access are governed by your signed agreement or order form.

Playboox may suspend or terminate access for material breach of these Terms, for conduct that risks harm to the Services or other customers, or where required by law.

On termination, your right to access the Services ends. Sections covering Customer Data ownership, intellectual property, confidentiality, disclaimers, limitation of liability and governing law survive.

15. Changes to the Services and to these Terms

Playboox may modify the Services over time, including adding, changing or removing features. Material reductions in core functionality during a paid subscription term are governed by your signed agreement.

Playboox may update these Terms. When changes are material, the “Last updated” date above will change and, where practicable, notice will be provided. Continued use after an update constitutes acceptance.

16. General

These Terms, together with any signed agreement or order form and the Privacy Policy, are the entire agreement between the parties regarding the Services.

If any provision is held unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without Playboox’s consent, except to a successor in a merger or sale of substantially all assets.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

17. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Where a signed agreement specifies a different governing law or venue, that agreement controls.

18. How to contact us

Questions about these Terms can be directed to Playboox using the details below.